Active Listening UX
skills + Work
A diet-tip seeking individual uninstalls because they have just arrived at an app where they will require more help on how to use it.
I observe, shape, and gather behavioral feedback to make valuable decisions for a digital experience.
UX to me combines two strengths. First, A strong familiarity with technology. With it, an unrelenting curiosity to see inside a process. As a musician, strict timing and silence empowered me. It also works for UX. A strong team working in silence streamlines post-it notes to be read thoroughly, or an affinity mapping session with strict timing for a solid wrap up -- these situations continue to benefit from my two most reliable tools: silence and good timing.